小程序消息转发到客服一直失败？

"errcode":45162,"errmsg":"invalid type rid

{
    "touser":"oYNs648MkNvuQdigZ4YIakNBHO1",
    "fromuser":"gh_24c4gf13d61a",
    "CreateTime":1620300964,
    "msgtype":"transfer_customer_service",
}