微信接口user/info/batchget调用失败，errorcode =-1

此问题已经连续3天，已经引起了客户的不满，望尽快处理

获取粉丝详情失败，返回信息如下：

{"user_info_list":null,"ErrCode":"-1","ErrMsg":"system error rid: 5ff7449a-60c6758e-0e007d79"}
{"user_info_list":null,"ErrCode":"-1","ErrMsg":"system error rid: 5ff76323-5ba0fda3-215d647a"}
{"user_info_list":null,"ErrCode":"-1","ErrMsg":"system error rid: 5ff78a00-3b3b08b7-7e37e543"}

Thanks！